Question 1

What cleaning services do Neatify offer?

Accepted Answer

We clean carpets, sofas, upholstery, mattresses, rugs, stains and odours, kitchens, tenant cleans, commercial carpets, and general cleaning tasks agreed before the visit.

Question 2

Do you provide a 24-hour service?

Accepted Answer

Yes. You can call or message any time for urgent spills, tenant handovers, kitchen cleaning, carpet cleaning, sofa cleaning, and quote requests. We still confirm appointment availability before booking.

Question 3

Do you cover my area?

Accepted Answer

Neatify is a Liverpool-based cleaning service with wider appointments by request. Tell us your town or area, what needs cleaning, and any access details so we can confirm travel and availability.

Question 4

Can I book several cleaning jobs together?

Accepted Answer

Yes. Many customers combine carpet cleaning with sofa cleaning, mattresses, rugs, kitchens, or tenant cleaning. We plan the order of work before quoting so the visit is realistic and properly scoped.

Question 5

How much will my clean cost?

Accepted Answer

Pricing is quote on request because room size, carpet or fabric condition, stain treatment, travel, access, parking, and whether you need sofas, upholstery, rugs, mattresses, or extra rooms all affect the time required. Send room details and photos where useful, and we will confirm the price before booking.

Question 6

Why do you quote each job instead of listing one fixed price?

Accepted Answer

A one-price menu can be misleading when one room is lightly used and another needs stain treatment, extra passes, or more drying control. A quote lets us price the actual work needed rather than guess.

Question 7

How can I pay?

Accepted Answer

Payment is by bank transfer or cash. We confirm the payment details with your quote so there are no surprises on the day.

Question 8

Will the quote change after you arrive?

Accepted Answer

The agreed quote stays the same when the job matches the details provided. If there is extra work, hidden damage, or a larger scope than expected, we explain the options before doing anything chargeable.

Question 9

What is included in kitchen and tenant cleaning?

Accepted Answer

Kitchen and tenant cleaning can include worktops, sinks, taps, splashbacks, hob and appliance exteriors, cupboard fronts and handles, hard floors, skirting, and agreed room-by-room cleaning tasks. Inside cupboards or appliance interiors are included when requested and quoted.

Question 10

Can you remove stains and odours?

Accepted Answer

We treat stains and odours with methods suited to the fabric and the cause of the mark. Some stains are permanent, so we assess first and explain what improvement is realistic before we proceed.

Question 11

Are your cleaning products safe for homes with children or pets?

Accepted Answer

We choose products according to the surface, fabric, and room use. Tell us about pets, children, allergies, or sensitivities when booking so we can discuss the best option for the job.

Question 12

Can you clean delicate fabrics, rugs, and mattresses?

Accepted Answer

Yes, where the fabric is suitable for cleaning. We check the material, condition, and care requirements first, then match the method to the item rather than treating every fabric the same way.

Question 13

How do I get a quote?

Accepted Answer

Call, message, or use the quote form with your area, what needs cleaning, the approximate room or item sizes, fabric details if known, and photos of stains or heavier wear. We then confirm the scope and price before booking.

Question 14

How long will carpets and sofas take to dry?

Accepted Answer

Most carpets and synthetic upholstery are touch-dry within a few hours, but drying depends on fibre type, room temperature, humidity, airflow, and how heavily the item needed cleaning. We use controlled moisture, add dry passes where sensible, and explain aftercare before we leave.

Question 15

Do I need to move furniture before you arrive?

Accepted Answer

Please move small items, toys, breakables, and loose clutter before we arrive. We can work around heavier furniture or move light items where safe, but large beds, wardrobes, and delicate items should be discussed when booking.

Question 16

What happens on the day?

Accepted Answer

We confirm the areas being cleaned, inspect fabrics and stains, protect sensible access routes, carry out the agreed clean, then explain drying and aftercare before leaving.

How Can We Help You?

General questions

Pricing & payments

Cleaning services

Booking & drying

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